How to merge tickets on Zendesk

Zendesk Support. Merging tickets

Scott Visagie • Dec 22, 2022

7 steps • 30 seconds read

If needed, you can merge one or more tickets into another ticket. You might do this if you receive two support requests about the same issue from the same end-user, for example

Go to selectivehardware.zendesk.com

1. From Zendesk Support open the ticket you require merging

2. Click the 3 dots

3. Click "Merge into another ticket"

4. Add the other ticket ID # you want to merged with

5. Click "Merge"

6. Click "Cancel Confirm and Merge"

7. The merged ticket with both public comments and history included

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