In the realm of employee training, accessing remote support for your customers on your Zoho account is crucial. This guide provides detailed steps to navigate through Zoho's interface and enable remote support features efficiently.
Click here to sign into your ZOHO account if you haven't already done that
Navigate to the Products section.
Proceed to the Service category.
Select Assist
Select the option to "Access Zoho assist"
it will automatically switch to "assist.zoho.com" page
Click on the Customer Email Address field, fill in the email address of the customer that you want to assist
Click on either start now, to take remote sessions with your customer, or you can choose to Schedule a session with your customer
By following these steps, you can seamlessly set up remote support for your customers on your Zoho account.