How to create a SLA policy to Zendesk

Go to selectivehardware.zendesk.com

1. Under Objects and Rules.             Click "Service level agreements"

2. Click "Add policy"

3. Fill in a Policy name

4. Click Here

5. Click "Membership"

6. Click "Is"

7. Add required conditions for your policy.

8. Add in your SLA time targets

9. Set a time target for each ticket priority.

10. Click "Save"