How to auto respond to backlog tickets on Gorgias

Go to scotty.gorgias.com

1. Click "Settings"

2. Click "Rules"

3. Click "Create rule"

4. Click "Create Custom Rule"

5. Click "Auto respond in 1 day"

6. Click "THEN"

7. Click ""IF" statement"

8. Click "IF"

9. Click "IF"

10. Click "AND"

11. Click "ticket status"

12. Click "Ticket"

13. Click "Last message date"

14. Click Here

15. Fill "1"

16. Click Here

17. Click "more than"

18. Click "THEN"

19. Click "THEN"

20. Click "Action"

21. Click "Select action"

22. Click "Reply to customer"

23. Click "Ticket customer"

24. Click "Full name"

25. Click Here

26. Click "Create rule"