Unlock the potential of analyzing customer support metrics in Zendesk with this comprehensive guide.
Log in to your Zendesk account. Navigate to the section located in the sidebar menu.
Click on the 'Explore' icon to enter the reporting and analytics area.
Once in the reporting area, select the 'Metrics' tab to view available metrics dashboards.
Choose the one you want to analyze.
Use the date picker or predefined time ranges to specify the period you want to review.
Customize the metrics displayed on the dashboard.
Export reports or share them with stakeholders.
This guide covered how to analyze customer support metrics in Zendesk.