How to add custom ticket fields to Zendesk

Zendesk - Adding Custom ticket field

Scott Visagie • Dec 22, 2022

10 steps • 36 seconds read

Custom ticket fields can be created in addition to system ticket fields to gather additional information from the person who is requesting support. For example, you may add a custom field prompting them to select a product name or model number.

Go to selectivehardware.zendesk.com

1. Under "Objects and rules, Click "Fields"

2. Click "Add field"

3. Select a field option

4. Enter a field name

5. Add a Description

6. Chose a permission type

7. Add an optional tag

8. This is the view you will see

9. Click "Save"

10. Ticket field as see in a ticket

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