🎤 How can I access Task Bots, Custom Bots and Resolution Bot? How Task Bots, Custom Bots and Resolution Bot work with each product in Intercom.
🎤 With Operator, there are three types of bots you can access: Task Bots - speed up your workflows by automating simple tasks. (While some features are available with any plan, you’ll need specific products to access certain Task Bots). Custom Bots - proactively engage visitors, qualify more leads, and upsell your users. (You can purchase Custom Bots as an add-on. It's free to trial for 14 days). Resolution Bot - provide customers with instant resolutions 24/7. (You can purchase Resolution Bot as an add-on. It's free to trial for 14 days).
🎤 With the Articles add on, you’ll have access to: Smart suggestions - automatically answers questions people ask in the Messenger. Article feedback - asks customers for feedback when they react negatively to an article.
🎤 How can I access Custom Bots? With Custom Bots, you can proactively engage visitors and users, qualify more leads, provide different paths to success for different kinds of people, and grow your business faster. Here's how to access Custom bots: If you have any paid Intercom plan, you can purchase Custom bots as an add-on. If you’d like to try it for free for 14 days, just add it it to your subscription.
🎤 How can I access Resolution Bot? Resolution Bot allows you to automatically provide instant resolutions 24/7, so you can reduce conversation volume, and let your team focus on conversations only humans can resolve. It identifies your customers' most common questions, so you can create an answer for it to provide every time that question is asked in future.
