How to prevent agents from reassigning tickets to other agents on Zendesk

Go to selectivehardware.zendesk.com

1. Click "Objects and rules"

2. Click "Triggers"

3. Click "Add trigger"

4. Add a trigger name

5. Add a Category

6. Click "Add condition"

7. Click "Ticket"

8. Click "Updated"

9. Select "Is" and "Updated"

10. Click "Add condition"

11. Click "Assignee"

12. Select "Changed from"

13. Select "current user"

14. Click "Add action"

15. Click "Assignee"

16. Click "(current user)"

17. Click "Create"