The Challenge

Before Guidde came into the picture, Encompass Technologies struggled with producing high-quality documentation quickly. Creating branded videos with voiceovers and scripts was a slow, tedious process that ate up a lot of resources.

As they reached a critical stage in their lifecycle, it became clear that having up-to-date content available round-the-clock was essential for keeping customers happy.

The guidde Solution

To revolutionize their documentation and training, Encompass turned to Guidde. The goal was to produce top-quality documentation quickly and easily.

Guidde’s seamless integration with their systems, including Zendesk, and its ability to handle both written and video content, made it the perfect choice. Some standout features included:

• Pronunciation Control: Crucial for their niche industry filled with specific acronyms.
• Branding: Ensured all content looked professional and on-brand.
• Spaces: Helped maintain control over Encompass’s voice and style.

The Results

Partnering with Guidde led to fantastic results for Encompass Technologies:

• Huge Time Savings: Video creation time dropped dramatically from 4-6 hours to just 1 hour.
• Reduced Support Calls: Videos integrated into their AI chatbot led to a 25% reduction in support calls.
• Boosted Efficiency: The brand kit feature saved tons of time, ensuring videos were always on-brand and polished.

Lory Hamill,Customer Enablement Program Manager at Encompass Technologies, couldn’t be happier with Guidde’s impact: “Guidde has been a game-changer for us. The ability to quickly create high-quality, branded videos with voiceovers and scripts has significantly streamlined our documentation process. It’s incredibly easy to use, and the integration with our systems, including Zendesk, has been seamless. The time savings are immense, and our customers benefit from having the most up-to-date content available at all times.”