How to automatically route tickets from a specific customer to specific agent on Zendesk

Go to selectivehardware.zendesk.com

1. Click "Objects and rules"

2. Click "Triggers"

3. Click "Add trigger"

4. Add Trigger name

5. Select a Category

6. Click "Add condition"

7. Click "Ticket"

8. Select "Is" and "Created"

9. Click "Add condition"

10. Click "Tags"

11. Click "Contains at least one of the following"

12. Create or add a custom tag

13. Click "Add action"

14. Click "Assignee"

15. Select your Agent

16. Click "Create"

17. Tag the clients that need to be routed